Welcome to Hotel Ratneswar. Your privacy is of utmost importance to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.
1. Information We Collect
- Personal Information: When you make a reservation or contact us, we may collect personal details such as your name, email address, phone number, payment information, and identification documents.
- Usage Data: We collect information on how you access and use our website, including your IP address, browser type, and pages visited.
- Cookies: Our website uses cookies to enhance user experience, track site traffic, and personalize content.
2. How We Use Your Information
- Booking & Reservations: To process bookings and manage your stay with us.
- Customer Support: To communicate with you, respond to inquiries, and provide customer service.
- Marketing & Promotions: To send you promotional offers and newsletters, with your consent.
- Website Improvement: To understand user behavior and improve our website functionality.
3. Sharing Your Information
- Service Providers: We may share your information with third-party providers for services like payment processing and email communications.
- Legal Requirements: Your information may be disclosed if required by law or to protect the rights and safety of Hotel Ratneswar.
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure.
5. Your Rights
- Access & Update: You have the right to access and update your personal information at any time.
- Withdraw Consent: You may withdraw your consent for us to use your data for marketing purposes.
6. Cookies Policy
You may adjust your browser settings to refuse cookies, but please note that this may affect your ability to use certain features of our website.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about our Privacy Policy, please contact us at:
Hotel Ratneswar
Address: Vill/Post: Birpara, P.S/Dist: Alipurduar, Pin: 736121
Phone: +91 7399666688
Email: info@hotelratneswar.com
